Sorry for the inconvenience, but this will help resolve your issue, whilst the developers can fix the matter. You can then log out and log back in on your normal character with no problems. After about 15 to 30 minutes this will have cleared. Do not restart the game, do not try to push it to finish, just simply leave it on the screen. When you get to the stage of 100% extracting, leave it, go an make a coffee, go for a walk, but leave it. Start the download and continue to level up the character whilst it is downloading. Then start a new character, get that character to the level that the costume reward appears. Firstly completely uninstall the PC game, then reinstall it. However, we have found a workaround that has helped many of our players. The devs are aware of this and are working on resolving this matter. This has caused an issue for several players. Sorry to hear that you are having issue downloading the game.
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